Last updated: January 2026
Non-Refundable Policy
Aurora Psychic credits purchased through HoroscopeZen are non-refundable under any circumstances. This includes:
Aurora Psychic credits represent access to AI-powered astrological guidance and psychic readings. Once purchased, these credits are activated in your account and can be used immediately. Because of the digital nature of this service and the instant access provided, all credit purchases are final and non-refundable.
This policy ensures fair pricing for all users and allows us to maintain the quality of our AI services.
Aurora Psychic credits expire 12 months from the date of purchase. After expiration, unused credits will be automatically removed from your account and cannot be recovered.
Tip: Keep track of your credit expiration date in your dashboard. You can view the expiration date for each credit package you purchase.
For purchases of other items or services on HoroscopeZen (if applicable), please contact our support team at [email protected] within 14 days of purchase to discuss your options.
We may, at our sole discretion, offer refunds for:
Initiating a chargeback with your credit card company for Aurora Psychic credits or other HoroscopeZen purchases may result in:
If you have a legitimate dispute, please contact our support team first before initiating a chargeback.
If you have any questions about our refund policy or need clarification, please don't hesitate to reach out to our support team.
This refund policy is subject to change at any time. We recommend checking back periodically for updates.