Reports are sent on the next business day (except in case of unexpected system downtime) and often even earlier. Reports are sent in a first come, first serve order. On average you can expect to receive your report around 4pm PST. HOWEVER, please do allow until the end (midnight) of the business day on which you are expecting your report before worrying. Possible technical difficulties can delay deliveries, and Mondays or the day after a long Holiday, are particularly busy and may experience a few hours of delay at the most. But we never forget you.

If after midnight of the day you were supposed to receive your paid Horoscopes report, you still have no report from us, please do read the following:

Please understand that if you have not received your premium Horoscope report, chances are it is not our fault. Our order delivery servers have redundant mechanisms which do not allow them, or us for that matter, to "forget" about your report. In any case, we will do our best to help you recover your report a.s.a.p. Please note the following:

Most Probable Cause:
Our experience over the last 7 years shows that, 99% of the time, if an order is not received, it is because the customer incorrectly typed their email address on the order form, causing the report to go to an undeliverable address. This can be confirmed particularly if you did not receive your order confirmation/receipt either, which is send automatically to your email address by the system immediately after you placed the order, which, for the same reason, would not have reached you.

Other Usual Reasons:
The other 1% of the time, we see the following reasons:
- customer's ISP fails to deliver mail on time, or at all
- customer's mailbox is too large or over quota and no longer accepts mail
- customer's email software has filters or blocks for unknown emails and routes the report to a "spam" folder

How to retrieve your paid Horoscopes report if you have not received it:

If you placed an order no longer than 90 days ago, you can log into our Report Manager and check the status of your order and if it has been completed, you can retrieve your report by email to the address you provided us on the order form, or specify another email address, or even view your report on the screen. Please be sure to make sure there is no TYPO in the email addresses you give us, as this may be the cause of the problem.
You can login to the REPORT MANAGER here.

If the order shows as "sent" and you have tried to receive your order using the Report Manager with no success, please do contact us at this time.

1) For general questions, email us at:  or mail us at:

HoroscopeZen.com
321 N Pass Ave.
Burbank, CA 91505

2) For urgent matters, have your ORDER NUMBER ready (very important), and your email address/contact information, then contact: